After her marriage had broken down, Angela quit her long-term job.  With a young child to look after and with no one else to look after him, she found she could no longer do the hours required.

She could not afford to be on a pension, and had no idea what she was going to do.  She had looked on every job site, and all of them required weekend work or late nights, which were all impossible with a young child.

A friend invited her to “Come clean my house and I will give you $50”.  An extra $50 a week was a great start but she knew she wanted more – she just wasn’t sure how to go about it and where to start.

Which was when Angela came across the NEIS program through Konekt Employment and completed the Certificate 4 in small business management in 2016.

“When I started this course, it was so I could better myself, learn something new, and hopefully find a way that would set me on a new and exciting path,” Angela said.

It wasn’t easy.

“I hadn’t been in a classroom environment in years… I hadn’t had to do assignments in forever it was a scary thought,” she said.  “But the support I got from my business mentor was amazing, he helped me every step of the way, gently pushing me further, giving me confidence and answering my silly questions….”

Angela said it was the best thing she had ever done. 

“In doing the course I learnt about the step by step process of starting a business and how to keep it moving forward.  I learnt how to find other resources to better myself and my business, and the most important thing was although I did not know much when I started, I knew I could find the answers I needed.  I learnt that I could succeed, that if I wanted this I would succeed.”

It was a great deal of hard work.

“I literally started my business of cleaning houses with a mop and bucket, a vacuum and a few cleaning products I had purchased from a supermarket,” Angela said.  “I already knew my personality and confidence was going to help.  I started a website and cleaned all day and worked my business at night, I was always focused on why I was going to be different to every other cleaner in this town, and how that was going to help me succeed. That was the beginning and then it became Josh, Ashlea and I working together, every day, more work coming in and a team that worked harder.”

Today, Angela now has 15 staff working for her. She focuses on keeping both her staff and her clients happy.

“I understand the key is the balance between keeping my employees happy who then go out and keep my clients happy,” she said.  “I employ some people with special abilities, who have helped my business grow as well.  They get self-worth and confidence and experience from working for me, and in return they put their energy and hard work into working my business and helping my business grow.”

Through a great deal of hard work, and through the support of the Konekt Employment NEIS program, Angie’s Domestic Duties is now in the top three cleaning businesses in Toowoomba.  Due to her support of people with disability, Angela also recently won the Outstanding Employer Award at the Disability Awards of Australia 2018.

Congratulations on your fantastic success from the Konekt Employment team.

Start your own business

If you have a great idea for a business and you’d like to apply for NEIS, please complete our online application form.

Stage 1


Stage 2


Stage 3

Stage 4

SUMMARY OF BUSINESS IDEA Please answer all questions.
Explain in detail your idea for a business. Include basic information such as the service or product, the target demographic (who are your customers?), and a unique selling proposition that gives your business an advantage over competitors. A business concept may involve a new product or simply a novel approach to marketing or delivering an existing product. For example: "My business is developing a range of gluten-free confectionery products designed for people with gluten-free dietary needs. Our products will be available to order through our online website, which will also include additional recipe ideas. I will be using social media to build a shared community around these gluten-free products."
You should do some type of market research to find out if your business idea is likely to succeed, and to help you understand the preferences of your potential customers. You could survey your potential customers to find out if they are interested in your product or service. You can research competitors by visiting their store, their website or reading their marketing materials. Or, you can gather statistics on your industry and the size of your market through websites such as the ABS. Demonstrate that you have done some research into your market.
Is your product or service idea better or different to other ideas on the market, or does it meet an unmet need? Does your area lack the service or product that you can provide? Show how your business will enhance the community, or if you are offering a service that already exists, describe how you will provide a service that is better or different to other existing services.

Stage 5